Quality Warranty terms:
- Frame: 3 years quality warranty.( Aluminum ), 2 yeas quality warranty (Steel)
- Battery: 12 months quality warranty
- Motor: 24 months quality warranty.
- Charger: 12 months quality warranty.
- Controller: 12 months quality warranty.
Note: this warranty is limited to the original purchaser only. Normal wear, accident, abuse, neglect, improper assembly, will invalidate your warranty.
Why we are so confident to provide so long time of quality warranty?
1, we focus on the oversea market especially European and American markets, we consider quality as or life, so we are quite confident of our quality.
2. We carry on periodic training to our staffs, in order to enhance their consciousness of quality.
3. Each E-bike will be strictly checked before it launch into the market, to insure it can reach your requirements and satisfy you.
4. We check all the components before assembling, to make sure that broken or deficient components will not be fixed to the bikes.
5. We always try to improve the quality of our products, meanwhile we pay much attention to our customer service, We will provide a certain amount of free spare parts to you when you place a quantity order, Quality problems will be solved at the first time when you come across it.
6. we choose good suppliers to cooperate with, the main fittings are mostly from Japan, Taiwan and other top suppliers, such as SHIMANO, ZOOM, NECO, KMC, KENDA etc.
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